frequently asked questions

FAQs

• my Renault key card isn't unlocking my vehicle. am I able to manually unlock my Renault?

  You are able to open and start your Renault if the key card battery is flat. Depending on your key card, locate the key shaft integrated in the card. This can be done by either sliding back the casing, or sliding out the bottom panel of the key card to to reveal the key shaft. Release the key shaft and insert it to the lock located on the driver or passenger door handle. Note, some vehicles house the lock under a cap that can be removed with the Renault integrated key shaft. To start the vehicle, place the key card in the key card reader or in the key card zone, see section "STARTING, STOPPING THE ENGINE: VEHICLE WITH CARD" from the driver's handbook.

• how do I change the battery on my Renault's key card key remote?

  When you notice the message "key card battery low" appearing in the instrument panel, it's time to change the battery. Depending on your key card, this can be done by either sliding back the casing, or sliding out the bottom panel of the key card to reveal the battery. Remove the battery and replace it ensuring the polarity and model are correct. If you need any assistance contact your local Renault dealer or customer service.

• is it possible to lock my Renault key card key remote inside the vehicle?

  Although the Renault key card has been designed to reduce the risk that the vehicle will lock when the key is left inside the vehicle, some precautions need to be taken. The vehicle may inadvertently lock due to interference if the Renault key card is placed in the luggage compartment/boot, in contact with other electronic equipment (such as a mobile phone), or near any metal object that could cause wavelength interference. Never leave an animal, child or dependant adult alone in the vehicle.

• my dealer has asked for the VIN of my Renault. what is the VIN?

  Vehicle Identification Numbers (VINs) are used to uniquely identify motor vehicles. Prior to 1980 there was not an accepted standard for these numbers, so different manufacturers used different formats. Modern day VIN's consist of 17 characters that do not include the letters i, o or q. Your dealer will ask for your VIN to determine details and provide information that's relevant specifically to your vehicle.

• where can I find my Renault's vehicle identification number?

  The VIN can be found by looking at the dashboard on the passenger side of the vehicle from outside the car. Stand outside the vehicle on the passenger side and look at the corner of the dashboard where it meets the windshield. Alternatively, for some Renault models the VIN can also be found on the inside of the vehicle's passenger door. For any help finding the VIN simply ask your local Renault dealer or contact customer service.

• how do I get the pin for my radio?

  Your radio makes a regular beeping sound when the radio security code has not been entered. If your pin code is unknown, we recommend you contact the service department of an authorised Renault dealer who can arrange to obtain the code. A fee may be charged for this service.

• how do I enter my Renault's radio pin?

  To enter the Radio code, firstly turn on the radio. The message code followed by 0000 is displayed. Set the value of the first flashing digit by briefly pressing button 1 on the keypad until the required number is reached. Skip to the next digit by briefly pressing 2 on the keypad and set the number in the same way. Set digits 3 and 4 in the same way. After the fourth digit is confirmed, press and hold button 6 until a beep sounds. The system is unlocked automatically once the full code has been entered. Call customer service if you have any trouble.

• where can I obtain a new owner's manual?

  Owner's manuals can be purchased directly from Renault customer service. Call free on 1800 009 008 to speak to a customer service consultant (weekdays 9.00am-5.00pm).

• what oil is recommended for my Renault?

  Renault recommends the use of specific Castrol lubricants in all its petrol and diesel engines. These are available through your Renault dealership. Find your nearest Renault dealer renault.com.au/find-a-dealer/ here.

• can I use biodiesel blends in my Renault?

  As part of Renault's environmental policy, Renault's diesel range vehicles are capable of being powered by biofuels such as biodiesel. Every diesel vehicle can run with b10 (blend of diesel fuel with 10% in volume of biodiesel) as long as the fuel complies with the project of European standard pren16734.

  generally in Australia you will only find fuel with up to 5% biodiesel fuel, b5 blend. Every Renault diesel vehicle can run with this fuel.

• what fluid additives should be regularly checked to ensure ongoing performance of my Renault?

  Engine oil, coolant, brake fluid and washer fluid should be checked regularly to ensure the ongoing performance of your Renault. Your local Renault dealership will be able to assist if you are unable to perform these checks. renault.com.au/find-a-dealer